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Office Administrator at ALS Group in Whitehorse

Posted on Apr 08, 2013 in Administration & Clerical

Hourly Wage/Annual Salary

More than $25/hr

Hours per Week

Full-time (35-40 hours)



About this Job

Office Administrator (O4)

Location: ALS Geochemistry, Whitehorse

Reports to: Whitehorse Branch Manager

About the Position

The Office Administrator is responsible for managing and distributing client instructions to the workorder entry and sample preparation groups. The priority for this position will be to ensure that client workorders are entered into the system accurately and in a timely manner and that all standards are followed by the staff to ensure client instructions are followed correctly.

Specific Responsibilities

•Organize and maintain all document archive systems (filing or reports, correspondence etc);

•Coordinate all inter-company and client e-mail, e-mail distribution;

•Organize and maintain petty cash including reimbursements and replenishment;

•Ensures that workorders are entered accurately and in a timely manner;

•Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;

•Identifies and resolves internal and external problems when they arise;

•Ensures that all Standard Operating Procedures are adhered to;

•Communicate with Client Services/Marketing Group and V_Branch;

•Contact the client regarding missing, incomplete or ambiguous sample processing instructions; accomplishes this by close liaison with layout personnel, work order entry, and client services groups;

•Respond and handle client inquiries;

•Maintains close liaison with supervisors and other lab staff to ensure the smooth delivery of our services to clients;

•Reception duties such as greeting customers in person and on the phones in a courteous and positive manner;

•Identifies internal and external problems when they arise;

•Become familiar with ALS Laboratory Group analytical codes and procedures;

•Responsible for training of work order entry staff;

•Ensures that all Standard Operating Procedures are adhered to;

•Under Manager’s direction help investigate client enquiries and complaints related to quality issues and suggest proactive actions;

•Provide input on quality improvements to the department;

•Follow up on “on hold” workorders;

•Edit or create CPT’s as required;

•Direct the work of 1 -2 office staff;

•Help the Prep Supervisor recruit and train staff as required;

•Under direction of the Manager, schedules shifts and manage time keeping for office staff;

•In conjunction with the Manager prepare performance reviews for office staff;

•Observe established safety regulations and comply with all ALS health and safety policies and procedures;

•Other duties as assigned by the Manager.

Physical Demands

•Ability to sit and/or stand for long periods of time;

•Manual dexterity to do repetitive tasks such as data entry.

About you

The ideal candidate would have (list the education, professional designations required for the job):

•Completion of Post-secondary education (degree, certificate or diploma);

•Minimum 1 year work experience in a commercial minerals laboratory or minerals sample preparation preferred.

You would also be (list the skills and abilities needed for the job):

•Strong interpersonal, leadership and organizational and communication skills;

•Experience in training staff an asset;

•Familiarity with Laboratory Information System is preferred;

•Strong Microsoft Office Suite skills;

•Ability to maintain confidentiality;

•Excellent English communication skills both written and verbal;

•Strong customer service focus, interpersonal and organizational abilities;

•Highly motivated and able to work as part of the team;

•Detail oriented with a strong commitment to quality.

This job was posted on Apr 08, 2013 and will be removed on Apr 21, 2013

All applications must be received before Apr 21, 2013

ALS Group

Please Contact: Human Resources


Phone: 604-984-0221


Address: 78 Mt Sima Rd Whitehorse Y1A 0A8

To apply for this Job

•Candidates interested in this opportunity should send a resume and cover letter via email to: or apply online at no later than April 21, 2013, 2013. •Due to the high volume of resumes only candidates that state “GEO – Office Administrator - Whitehorse” in the subject line will be considered. •We would like to thank everyone for their interest in ALS Geochemistry but only candidates selected for an interview will be contacted.